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Week 11
Difficult Conversation Planner
Plan and script your most important hard conversations before they happen.
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Describe the difficult conversation you need to have.
Write the SBI script: Situation, Behavior, Impact.
What feeling might you or the other person experience? How will you handle it?
What CALM technique will you use if the conversation heats up?
What do you want this conversation to produce?
Write your opening lines verbatim.
Complete all 6 fields to submit.